Terms & Conditions of Service

These Terms and Conditions (“Terms”) govern the use of services provided by Event Transportation Brokers LLC dba Red Rocks Shuttles (“we,” “our,” or “us”). By booking a shuttle or using our website shuttleredrocks.com, you agree to these Terms. If you do not agree, you may not use our services.

1. Our Role as a Transportation Broker

We arrange round-trip transportation with independent, licensed third-party transportation providers that operate under applicable permits and laws. We do not own, operate, or control the vehicles. The transportation provider is solely responsible for operating the vehicle and providing transportation services.

2. Booking and Payment

Bookings must be made through our website or authorized sales channels. Full payment is required at the time of booking. Payments are processed securely via Wix Payments. Prices are listed in U.S. dollars and may be subject to applicable taxes and fees.

3. Cancellations and Refunds

Cancellations must be made at least 24 hours before the scheduled departure time to receive a full refund. Cancellations made less than 24 hours before departure are non-refundable. No-shows are non-refundable. We reserve the right to cancel a trip due to weather, safety concerns, or operational issues, in which case we will provide a full refund or offer alternative arrangements.

4. Passenger Responsibilities

Passengers must arrive at the designated pick-up location on time. We are not responsible for missed transportation due to late arrival. Passengers must comply with all safety instructions, including seat belt use and restrictions on alcohol or illegal substances in the vehicle.

5. Delays and Service Interruptions

We are not responsible for delays, missed events, or other impacts caused by traffic, weather, accidents, road closures, or other circumstances beyond our control.

6. Liability Disclaimer

To the fullest extent permitted by law, we disclaim liability for any loss, injury, damage, or expense arising from the use of our services, except where caused by our direct negligence or willful misconduct.

7. Website Use and Intellectual Property

All content on our website, including text, images, and branding, is owned by or licensed to us and may not be used without permission. Unauthorized use may violate copyright, trademark, or other laws.

8. Privacy and Data Use

We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to such data practices.

9. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles. Any dispute, claim, or controversy arising from or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in Denver County, Colorado. Both parties consent to the personal jurisdiction of these courts.

10. Changes to These Terms

We may update these Terms at any time. The revised version will be posted on our website with the updated effective date.

11. Contact Us

For questions about these Terms, contact us at:
Email: info@shuttleredrocks.com